Return and Refund Policy

FREE RETURNS AND EXCHANGES
If you are unsatisfied with our product in any way, you have 30 days from the day you receive the product to return it and receive a full refund or exchange.
Please email support@pepperem.com for a free return shipping label.

If the product is found defective due to a manufacturing error, you can return the product within 60 days or receiving the product for a full refund. This warranty does not cover expired unites and does not apply if the unit has been subject to misuse or abuse. Under no circumstance shall the Company be responsible for incidental or consequential damages with respect to economic loss or injury to person or property, whether as a result of breach of express or implied warranty, negligence, or otherwise. This warranty gives you specific rights, and you may also have other rights, which vary from state to state.

Limited Warranty

The material contained in this website has been checked for accuracy. However, there may be inadvertent technical or factual inaccuracies and typographical errors. The company expressly disclaims all liability for errors or omissions in, or the misuse or misinterpretation of, any information contained on this website. Information published on this website may refer to products, programs, or services that are not available in your state or country. Without limited the foregoing, the website is provided “as is” and without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We guarantee the strength and effectiveness of the actual pepper spray fluid composition, in that is causes severe pain, difficulty breathing, involuntary eye/throat closures, and/or coughing, and that the pepper spray llama mold accurately deploys said pepper spray. Each batch of the pepper spray fluid has been tested in a HPLC lab. HPLC (High Performance Liquid Chromatography) technology separates, identifies, and quantifies each component in a liquid solvent mixture. With HPLC testing, this ensures that there are no pepper spray failures on the basis of heat inconsistency and guarantees the maximum strength of the pepper spray fluid.

However, it is up to you to periodically test the usability of the pepper spray and llama-shaped pepper spray mold. If the product, either the pepper spray unit itself or its mold, is damaged, altered, or modified in any way, this renders the guarantee void. Any misuse, improper maintenance also renders the warranty void.